Terms & Conditions

These are AlarmSoft’s. Overall Return Guidelines applicable only to products purchased by you directly from the AlarmSoft website. All returns must meet the overall guidelines in order for the individual return policy to apply.


  • All product returns require a Return Merchandise Authorization (RMA) number. You may obtain an RMA number by contacting AlarmSoft Customer Service.

  • Returns for refund may be subject to a restocking fee. Restocking fees are 25% or original purchase price.

  • All products that are new with the retail packaging never opened can be returned to AlarmSoft within 30 days regardless of the individual return policy.

  • Products that are received by AlarmSoft in any of the following conditions are not eligible for return and may be rejected:

    • Any product not purchased from AlarmSoft.

    • Any product that does not exhibit the described reason for the return.

    • Any product with missing, damaged, altered, or otherwise unreadable serial number label, manufacturer model or part number label, and/or warranty label.

    • Any product that is returned without all original packaging and accessories. Refund returns received in this condition may incur a restocking fee or be rejected.

    • Any product from which the UPC code has been removed from its packaging.

    • Any product that exhibits physical damage. If you received your product damaged, please contact us for guidelines and instructions on how to resolve this issue. This is would not be considered a return.

    • Any product for which you have submitted a mail-in rebate.

    • Any product which appears tampered, customized, or altered in any way.